Privacy Policy

1

INTRODUCTION

This Privacy Policy describes how Mahir ("Mahir", "we", "us", or "our") collects, uses, discloses, and protects personal data in connection with the Mahir Platform.

Mahir is operated by:

Infinite Light L.L.C-FZ

Meydan Grandstand, 6th Floor

Meydan Road, Nad Al Sheba

Dubai, United Arab Emirates

By using the Platform, you acknowledge the practices described in this Privacy Policy.

2

SCOPE

This Privacy Policy applies to:

Visitors to the Platform
Registered Users (Clients and Freelancers)
Communications and transactions conducted through the Platform

3

DATA WE COLLECT

3.1 Account Information

Name
Email address
Phone number
Account credentials

3.2 Profile and Professional Information

Skills, qualifications, and experience
Portfolio content
Business or licensing information (where applicable)

3.3 Transaction Data

Payment-related information (processed by third-party Processors)
Billing details
Transaction history

3.4 Platform Activity Data

Messages between Users
Files and attachments
Milestone activity
Timestamps and interaction logs

3.5 Technical Data

IP address
Device information
Browser type
Usage data

4

HOW WE USE DATA

We process personal data for the following purposes:

To operate and maintain the Platform
To facilitate Service Contracts between Users
To process payments via third-party Processors
To enable dispute resolution and evidence review
To monitor security, prevent fraud, and enforce policies
To communicate with Users
To comply with legal and regulatory obligations

5

LEGAL BASIS FOR PROCESSING

We process personal data based on:

Performance of a contract (e.g., Platform use, Service Contracts)
Legitimate interests (e.g., fraud prevention, dispute resolution, platform security)
Compliance with legal obligations

Where required, we may rely on User consent.

6

DATA SHARING

6.1 Other Users

As necessary to perform Service Contracts
Including messages, files, and profile information

6.2 Service Providers

Payment Processors
Hosting and infrastructure providers
Security and analytics providers

6.3 Legal and Regulatory Authorities

Where required by law
In response to lawful requests

6.4 Dispute Resolution Context

Relevant data may be reviewed and shared internally for dispute resolution
Evidence may be provided to payment processors in the event of chargebacks

6.5 Payment Card Information

All credit/debit card details and personally identifiable information are treated as confidential.

Mahir does not store, sell, share, rent, or lease credit or debit card information to third parties.

Payment card information is processed directly by licensed third-party payment processors and is not stored on Mahir systems.

Mahir will not pass credit or debit card details to third parties except where required by the payment processor to complete an authorized transaction.

7

CROSS-BORDER DATA TRANSFERS

Your data may be processed or stored in jurisdictions outside the United Arab Emirates.

We take reasonable steps to ensure that such transfers are subject to appropriate safeguards.

8

DATA RETENTION

We retain personal data only as long as necessary to:

Provide Platform services
Resolve disputes
Comply with legal and regulatory requirements
Enforce agreements

Certain data (including transaction records and dispute-related data) may be retained for extended periods where required.

9

DATA SECURITY

Mahir takes appropriate technical and organizational measures to protect personal data through a combination of hardware, software, access-control, monitoring, and security practices.

However, no transmission of information over the Internet can be guaranteed as completely secure. While we strive to protect personal information, Mahir cannot guarantee the security of information disclosed online and users provide such information at their own risk.

10

USE OF DATA IN DISPUTES

Users acknowledge that:

Platform communications, files, and system logs may be used as evidence in dispute resolution
Such data may be reviewed by Mahir personnel
Relevant data may be shared with payment processors or authorities where necessary

11

USER RIGHTS

Subject to applicable law, Users may have rights to:

Access their personal data
Request correction of inaccurate data
Request deletion of data
Object to or restrict certain processing

Requests may be submitted using the contact details below.

12

THIRD-PARTY SERVICES

The Platform may contain links to external websites or integrate with third-party services.

Mahir is not responsible for the privacy policies, content, or practices of third-party websites or service providers.

If users provide information to such third parties, different rules regarding the collection and use of personal information may apply.

Users should review the privacy policies of those third parties before providing any personal information.

13

CHILDREN

The Platform is not intended for individuals under the age of 18.

We do not knowingly collect personal data from minors.

14

CHANGES TO THIS POLICY

The Website Policies and Terms & Conditions may be changed or updated from time to time to meet legal, regulatory, operational, or business requirements.

Customers are encouraged to review these pages regularly.

Modifications become effective on the date they are published on the Platform.

Continued use of the Platform constitutes acceptance of the revised policies.

15

CONTACT

For privacy-related inquiries, please contact:

Infinite Light L.L.C-FZ