MAHIR – PAYMENT, REFUND & CANCELLATION POLICY

All payments made through the Platform are processed by licensed third-party payment service providers.

Visa and MasterCard debit and credit cards in AED will be accepted for payment where supported by the applicable payment processor.

The displayed price and currency at checkout will be the same price and currency reflected on the transaction receipt. The final amount charged may be displayed by the card issuer in the cardholder's local currency in accordance with card network and banking requirements.

Upon successful payment, the Client will receive a payment confirmation by email. Payment confirmations are normally issued immediately and no later than 24 hours after successful payment processing.

Mahir is a milestone-based freelance services marketplace.

Payments made by Clients relate to services to be performed by independent Freelancers under a Service Contract. As a result, refund and cancellation rights depend on the status of the applicable Milestone and the progress of work performed.

A Client may cancel a Milestone only if work has not commenced.

For the purposes of the Platform, work is deemed commenced upon the earliest of:

• Confirmation of start through the Platform;
• Submission of any draft, deliverable, or work product;
• Any activity indicating that work has begun.

Once work has commenced, cancellation is not available through the Platform.

Where cancellation is permitted, the Platform may instruct the payment processor to reverse or refund the applicable payment.

If a Client disagrees with the quality, scope, or completion of services, the Client must use the Platform dispute resolution process.

Disputes must be initiated within the applicable dispute period specified in the Client Agreement and other Platform agreements.

Mahir may review available evidence, including:

• Service Contract terms;
• Platform communications;
• Submitted files and deliverables;
• Timestamps and activity records;
• Other relevant Platform records.

Mahir's determination governs payment instructions issued through the Platform.

Additional information regarding dispute procedures is available in the Client Agreement and Master Services Agreement.

Refunds are not automatically available for services purchased through the Platform.

A Client may be eligible for a refund only where:

• A Milestone is cancelled before work has commenced; or
• A refund is awarded as part of the Platform dispute resolution process.

Once work has commenced, refunds are not automatically available and any request for a refund must be resolved through the dispute process.

Approved refunds will be processed only through the Original Mode of Payment.

Refund processing times depend on the payment processor, card network, and issuing bank. Once approved, refunds may take between 10 and 45 days to appear on the cardholder's account.

Mahir does not control processing times applied by banks or payment processors.

Clients are encouraged to use the Platform's dispute resolution process before initiating a chargeback or payment reversal through their card issuer.

Mahir reserves the right to provide transaction records, communications, service information, and other relevant evidence to payment processors, acquiring banks, card networks, or issuing banks in connection with chargeback investigations.

This Policy is intended to provide a summary of payment, refund, cancellation, and dispute procedures.

In the event of any inconsistency, the following order of precedence applies:

1. Client Agreement
2. Master Services Agreement
3. Terms of Use
4. This Payment, Refund & Cancellation Policy

Clients should review the Client Agreement for the complete rules governing milestone funding, acceptance, disputes, refunds, and payment processing.

Infinite Light L.L.C-FZ

Meydan Grandstand, 6th Floor

Meydan Road, Nad Al Sheba

Dubai, United Arab Emirates

Email: [email protected]

This Policy may be amended from time to time to reflect legal, regulatory, operational, or business changes.

Changes become effective when published on the Platform. Continued use of the Platform constitutes acceptance of the updated Policy.